Madam

Every single garment, handbag, and accessory that enters Madam Ghent undergoes a rigorous, multi-step inspection. We thoroughly verify brand serial codes, stitching patterns, materials, and hardware to guarantee 100% authenticity. Additionally, we only select items in excellent pre-loved or pristine vintage condition, so you always invest in quality built to last.

Yes, absolutely! We love giving your high-quality designer and premium high-street fashion a second life. You can bring your items to our boutique in Ghent by appointment. Once accepted, we take care of the professional photography, curation, and sales process on a consignment basis. Contact us via email or visit the store to receive our full consignment terms.

We ship all our unique fashion finds worldwide. For orders within Belgium and the Netherlands, delivery typically takes 2 to 4 business days. International shipping times vary depending on the destination country. All packages are shipped with secure tracking and are fully insured, so your new favorite piece arrives safely at your doorstep.

To support our circular mission and keep unique luxury accessible, all sales in our physical boutique are final. For online orders, we offer a 14-day return window starting from the day you receive your package. Items must be returned in their original, un-worn condition with the Madam Ghent security tag still attached. Please note that return shipping costs are the responsibility of the buyer.

Designer and vintage sizing can indeed differ drastically from modern high-street sizes. To help you find the perfect fit, we provide precise, flat-laid measurements (such as bust, waist, and length) in the description of every single item online. If you are unsure or doubt the fit, feel free to send us a message or visit our boutique in Ghent to try the piece on in person.

Frequently Asked Questions

How do you guarantee the authenticity and quality of your designer items?

Can I sell my own pre-loved wardrobe through Madam Ghent?

Do you ship internationally and how long does delivery take?

What is your return policy for pre-loved fashion?

Vintage and designer sizing can vary. How do I know if an item will fit me?

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